❓ Frequently Asked Questions (FAQ)
1️⃣ What is PBN Whey Protein?
PBN Whey Protein is a premium-quality protein supplement imported from Ireland (EU).
It’s produced in an FDA-registered facility and independently lab-tested in Malaysia to ensure purity, safety, and effectiveness.
2️⃣ What makes PBN Whey different from other protein brands?
Unlike many generic protein powders, PBN Whey is:
- Made in Europe under strict food safety standards
- Produced in a U.S. FDA-registered facility
- Lab-tested locally to guarantee quality and authenticity
- Designed for both athletes and everyday users seeking real wellness support
3️⃣ When should I take PBN Whey Protein?
You can take it:
- Post-workout – to help muscles recover and grow
- Morning or mid-day – as a healthy protein boost
- Before bed – if you need extra protein for overnight recovery
4️⃣ How do I prepare it?
Mix 1 scoop (30g) with 200–250ml of cold water or milk. Shake or blend until smooth.
You can also add it to smoothies, oats, or yogurt for a protein-rich snack.
You can also add it to smoothies, oats, or yogurt for a protein-rich snack.
5️⃣ What flavours are available?
PBN Whey comes in Chocolate, Vanilla, and Strawberry — all smooth, rich, and easy to mix.
6️⃣ Is it safe for everyday use?
Yes ✅ PBN Whey is made from natural, high-quality ingredients and is safe for daily consumption.
It’s lab-tested to meet Malaysian safety standards.
It’s lab-tested to meet Malaysian safety standards.
7️⃣ Is PBN Whey suitable for women or beginners?
Absolutely! 💪 PBN Whey is formulated for anyone looking to improve recovery, maintain lean muscle, or support daily wellness — whether you’re training hard or just trying to eat healthier.
8️⃣ Can it help with weight loss?
Yes — protein helps you feel fuller for longer and supports fat loss by preserving lean muscle.
Replace unhealthy snacks with a PBN Whey shake to support your fitness goals.
Replace unhealthy snacks with a PBN Whey shake to support your fitness goals.
9️⃣ Where is PBN Whey made?
PBN Whey is manufactured in Ireland (EU), imported into Malaysia, and independently lab-tested for quality assurance before distribution.
🔟 How do I store it?
Keep in a cool, dry place, away from direct sunlight and moisture. Seal tightly after each use to preserve freshness.
🚚 Delivery Policy
11️⃣ How long does delivery take?
West Malaysia: 2–4 working days
East Malaysia: 3–7 working days
Orders are processed within 1–2 working days after payment confirmation.
East Malaysia: 3–7 working days
Orders are processed within 1–2 working days after payment confirmation.
12️⃣ Do you offer international shipping?
Currently, we deliver within Malaysia only. For international orders, please contact our support team directly.
13️⃣ How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email or WhatsApp. You can track it through our courier partner’s website.
💳 Payment Policy
14️⃣ What payment methods do you accept?
We accept FPX online banking, credit/debit cards, Touch ’n Go, GrabPay, and eWallets via our secure payment gateway.
15️⃣ Is my payment secure?
Yes, all payments are processed through encrypted and secure gateways.
We do not store any credit card details on our servers.
We do not store any credit card details on our servers.
💰 Refund & Return Policy
16️⃣ Can I return or get a refund for my order?
We accept returns or refunds only if:
- You received the wrong product
- The product is damaged or expired upon arrival
- Your order is missing items
17️⃣ What are the return conditions?
- The product must be unopened, unused, and in its original packaging.
- You must notify us within 7 days of receiving your order.
18️⃣ Who pays for return shipping?
- If it’s our mistake (wrong, damaged, expired), we’ll cover the return cost.
- If it’s a change of mind, the return shipping cost is borne by the customer.
🧾 Product Highlights (Quick Summary)
- ✔️ 1kg = 33 servings
- ✔️ 23g protein per serving
- ✔️ Made in Ireland (EU)
- ✔️ Produced in an FDA-registered facility
- ✔️ Lab-tested certified in Malaysia
- ✔️ Suitable for vegetarians
- ✔️ Low sugar, no harmful additives