Delivery Policy

Thank you for shopping with Premium Body Nutrition (PBN). We aim to deliver your order quickly and safely.

1. Delivery Coverage

  • We deliver across Malaysia (West & East Malaysia).

  • For international shipping, please contact us directly before placing an order.

2. Delivery Time

  • Orders are processed within 1–2 working days after payment confirmation.

  • Standard delivery:

    • West Malaysia: 2–4 working days

    • East Malaysia: 3–7 working days

  • Delivery times may vary during public holidays or peak seasons.

3. Shipping Fees

  • weight-based fee

  • Free delivery is available for orders above RM500.

4. Packaging

  • All products are packed securely to maintain freshness and prevent damage.

  • Please check your parcel upon receiving. If damaged, report within 48 hours with photos.

5. Tracking

  • Once shipped, you will receive a tracking number via email/SMS/WhatsApp.

  • You can track your order through our courier partner’s website.

6. Responsibility

  • PBN is not responsible for delays caused by courier service, customs, or incorrect addresses provided by the customer.

  • If a parcel is lost or severely delayed, please contact us and we will assist with a claim or replacement where possible.