🚚 Delivery Policy
Thank you for shopping with Premium Body Nutrition (PBN). We aim to deliver your order quickly and safely.
1️⃣ Delivery Coverage
We deliver across Malaysia (West & East Malaysia).
For international shipping, please contact us directly before placing an order.
For international shipping, please contact us directly before placing an order.
2️⃣ Delivery Time
Orders are processed within 1–2 working days after payment confirmation.
Standard delivery:
• West Malaysia: 2–4 working days
• East Malaysia: 3–7 working days
Delivery times may vary during public holidays or peak seasons.
Standard delivery:
• West Malaysia: 2–4 working days
• East Malaysia: 3–7 working days
Delivery times may vary during public holidays or peak seasons.
3️⃣ Shipping Fees
Shipping is charged based on total parcel weight.
Free delivery is available for orders above RM500.
Free delivery is available for orders above RM500.
4️⃣ Packaging
All products are packed securely to maintain freshness and prevent damage.
Please check your parcel upon receiving. If the package is damaged, kindly report within 48 hours with photos.
Please check your parcel upon receiving. If the package is damaged, kindly report within 48 hours with photos.
5️⃣ Tracking
Once shipped, you will receive a tracking number via email, SMS, or WhatsApp.
You can track your order through our courier partner’s website.
You can track your order through our courier partner’s website.
6️⃣ Responsibility
PBN is not responsible for delays caused by the courier service, customs clearance, or incorrect delivery addresses provided by the customer.
If a parcel is lost or severely delayed, please contact us — we will assist with a claim or replacement where possible.
If a parcel is lost or severely delayed, please contact us — we will assist with a claim or replacement where possible.